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Customer care lies at the foundation of a great boat ownership experience. At Cutwater Boats we strive to provide the best customer service in the recreational boating industry. It’s an endeavor that we’ve focused on since the first Cutwater Boat rolled out of the factory.
The Cutwater Boats customer service team is led by Kenny Marrs who has been with Fluid Motion for over 15 years. Kenny knows our boats inside and out and manages a team of ten skilled customer service professionals that are here to make sure your time on the water is comfortable and fun.
If you have a question for our customer service team, please use our contact form page.
Find everything you need to maintain your Cutwater on our Parts Department Information page. Request factory parts, browse FAQ's, or access the official Fluid Motion parts database. If you're looking for replacement parts or just have questions, our Parts Department is happy to assist you. Click below for more information on parts and replacements.
Parts Information*Owner's Manuals for models that are no longer in production can be found at their respective pages under Past Models.
Q: My engine won’t start.
A: Check the following first: engine battery switch is “ON”, shifter is in neutral, and the safety kill switch is properly inserted (outboard engines only).
Q: Is there further training available for my Garmin?
A: This episode of As the Prop Turns covers the most common functions of the Garmin system (check video description for chapter markers and document downloads).
Q: Should I use the “Parallel” switch when I start my engines?
A: No. The Parallel switch or position is for use only when your main engine battery is too weak to start the motor by itself.
Q: What tools should I carry onboard?
A: This episode of As the Prop Turns has a great overview of the tools that our customer service team recommends (check video description for chapter markers and document downloads).
Q: Where can I order spare engine parts for my Yamaha/Volvo engine?
A: We have a fully stocked parts department that can fulfill your order. Contact the parts department at parts@rangertugs.com.
Q: What size ball do I need for my EZ Loader trailer?
A: 2 5/16".
Q: What spare parts should I carry onboard?
A: The spare parts that you carry onboard will be different depending on the type of boating that you do and the type of engine that you have. The most common parts include items like filters, impeller, spare belt(s), potable water pump, macerator, fuses, electrical connectors, spare fluids, bilge pump, replacement bulbs, etc. This episode of As the Prop Turns has a detailed discussion and list of important spare parts for inboard and outboard engines (check video description for chapter markers and document downloads).
Q: There is a drip from my packing gland. Is it normal?
Q: How do I search for marinas on my Garmin?
A: From the home screen select Info, Services, Search by Name.
Q: Am I able to check the tides on my Garmin chart plotter?
A: Yes, select Info, Tides and Currents, Tides, Nearby Stations.
Q: My trim tabs aren’t working, any ideas?
A: Depending on the model and year you will have a designated trim tab breaker on your DC panel. Check this first.
Looking to dive deeper into the systems, solutions, and community of Cutwater? Join the Tugnuts! It's a forum and gathering-place for Fluid Motion boat owners, with 9,000 members and counting.
Visit Tugnuts.com
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